Refund and Returns Policy

We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns:

  • You have [X] days from the date of purchase to return an item for a refund or exchange.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required to process your return.

2. Non-Returnable Items:

  • Certain items are not eligible for return, including perishable goods, personalized or custom-made products, intimate or sanitary goods, and digital products.
  • Gift cards are also non-returnable.

3. Refunds:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process a refund to your original method of payment within [X] days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

4. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [your email or phone number] for instructions.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping, except in cases where the product is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items valued over [X amount], as we cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds:

  • If you have not received a refund within the stated period, please first check with your bank or credit card company, as there may be some processing time before a refund is posted.
  • If you have done this and still have not received your refund, please contact us at [your email or phone number].

7. Contact Information:

  • If you have any questions or need further assistance with your refund or return, please contact us at [your email or phone number].